“We here at Spine Center of Texas have done two contracts with Concordis Practice Management. Dina was very helpful beyond expectations in assisting us in setting up our physicians contracts with Medicaid. Dina regularly sent me updated emails of the process it took and we felt that it was handled in a timely fashion. She was easy to communicate with. Because of the quality of Concordis Practice Management services, the support and most importantly the results, we are committed to using them for any additional physicians that come on board with Spine Center of Texas. It has been one of our best experiences. Thank you.”
Consulting
Navigating today’s medical practice management environment has become increasingly challenging. This reality means it is more difficult than ever to grow and sustain a financially healthy and strong practice. Our team of experienced professionals work hard to take the uncertainty out of this overwhelming process.We take pride in working with medical practice startups as much as we do helping existing practices expand. There are many factors to consider from early planning stages leading all the way to opening day.
We take a ground-up approach when shaping a custom strategy for your practice that centers around:
Entity structure, business plan, practice location and layout, licenses, permits, and certificates, credentialing for insurance payers, hospital privileges, professional liability insurance, medical and office equipment selection, fee schedule, insurance contract review.
Revenue Cycle Review
Shrinking medical practice management operating margins mean you have to be smart about how you do business. Efficiency and accuracy are the keys to increasing revenue.
We will study the operating procedures of your billing process, from when the patient schedules their appointment to payment, and identify where you may be losing revenue. After completing the review, we will provide you with a written report of our findings as well as recommendations as to how you can improve your revenue cycle.
Coding Review
Concordis’ certified professional coders can perform medical records reviews for the providers in your practice.
We will do a complete assessment of your coding and reimbursement practices. The reviewer will verify that documentation in the medical records supports CPT, HCPCS, and ICD codes assigned. The objective of our review is to identify under-billed, over-billed, undocumented, denied, and down-coded services. We can also provide training for your providers to enhance proper medical records documentation.
Operational Analysis
Concordis will analyze your overall operations. Combining data from patient volume statistics, fee schedules, production and collections, operating expenses, and staffing.
We create a comprehensive profile of the inner workings of your practice. We will also review the processes your office uses to order and maintain medical supplies. We can help identify inefficiencies, develop custom solutions, and set benchmark goals that will increase your profitability.
Direct Hire
Whether you are hiring for professional or clinical staff, the process can be long and time-consuming as you are tasked with recruiting, conducting interviews, obtaining reference checks and background screenings, and negotiating employee salaries and benefits.
Concordis will take care of the entire selection process for you based on your criteria for the candidate, so you can focus on providing exceptional service to your patients.
We understand fully the impact the right employee or the wrong employee can have on your practice. As such, we make every effort to find the candidate who is the best fit for your practice’s culture.
Credentialing
The credentialing process is time consuming, requiring tedious and often complex navigation of payer networks that can take up to 120 days for processing.
Concordis will take care of the physician and non-physician practitioners credentialing process so you can devote your valuable time to other administrative tasks. Our staff will actively manage the entire application process and any follow-up correspondence needed; and, we will provide you weekly follow-up regarding our progress.
Management Assistance
At times, managing a practice can become overwhelming. Our consultants are available to assist you with the management of the practice.
We can handle special projects, or the daily operations. These services are available on a retainer basis, and the cost is based on a specific number of hours per month.
Interim Practice Management
Our experienced consultants have managed successful practices in their careers, and they are available to fill-in for interim periods while you transition from one Practice Manager to another,
or perhaps to cover for your Practice Manager while they are on FMLA leave, extended vacation or any other period of absence. Our consultant will be on-site to ensure that the practice runs smooth and efficiently.
Human Resources
A well-run human resources department naturally leads to a more satisfying employee experience.
We will help your practice become organized and streamlined when it comes to personnel files, legal documentation, employment applications, reference checks, and offer letters. We go even further by suggesting salaries and developing employee handbooks, job descriptions, employee forms, and employee performance evaluation systems.
Medical Billing
Timely medical billing is essential to the financial health of a practice.
We can help you streamline your medical billing process and being more efficient and cost-effective. Our highly experienced medical billing experts understand fully the vast web of insurance rules and regulations. We will work with you to completely clear any billing backlog and put procedures in place to ensure timely claims filing and payment.
Staff Training and Development
Your staff members are the front line for your practice and have a tremendous amount of influence on the patient experience.
However, it can be difficult finding the time to develop effective processes and procedures that are not only understood, but followed. Our team at Concordis will train your staff on everything from telephone etiquette, customer service, office policies, and compliance, to job-specific requirements.
Practice Compliance
Concordis can help your practice develop HIPAA, OSHA, and Medical Billing Compliance Plans
There were nearly 500 pages detailing changes to HIPAA alone in 2013. Ignorance of these changes will not protect you from the costly fines that come from noncompliance. Concordis can set up a compliance program for your practice that will keep you up to date with the ever-evolving healthcare industry.
SABRINA KUGLER, OFFICE MANAGER
SPINE CENTER OF TEXAS
KATIE TISDALL, M.D.
DERMATOLOGY SAN ANTONIO
“Tom Tidwell is very experienced and was a great help and asset to my company during a transitional time between practice administrators. He did a great job searching for and screening candidates for the practice administrator position and was very helpful working as our interim administrator. Thank you Tom.”
VICTORIA WALTEMATH
ABCD PEDIATRICS
“It is with sincere pleasure that I take a few moments today to let you know how happy I am with your services and all your help in getting my five new physicians pushed through the initial credentialing process in such short order. When we made the decision to grow our practice by one-third in a short six-month window, and open two new locations to accommodate this growth, I was very concerned about how we were going to get these new staff physicians ready to go on the plethora of insurance plans we accept at our busy pediatric practice.
I have been amazed and very pleased with how quickly and efficiently you have completed this process, and how competent and professional you have been during the entire process. I simply could not have done it without you. I would not hesitate to recommend you and your team to anyone who is interested in doing business with knowledgeable professionals who know how to get the job done.
I hope that our practice finds lots of opportunity to work with Concordis in the future. You make my job so much easier!”